Surveyapp Insights

Musings from the Surveyapp Team.

Data generating lounges

Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.

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Three Tough Questions for Airports

Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.

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Passenger Parlance

Opportunities & challenges of collecting passenger feedback data at airports.

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Data and airport experiences

Real-time customer research data can make airports even better for every stakeholder.

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How your company can benefit from email pulse surveys

Email pulse surveys are becoming more popular as a way for companies to frequently capture and analyse valuable feedback from their employees. But how can you implement them effectively and what benefits do they offer your business?

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The power of emotion: using emojis and emoticons to gauge customer experience

The smiley not only has widespread recognition around the globe, but is genuinely effective in helping to build an emotional connection with the customer.

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Five types of instore tech that could help bricks-and-mortar retailers thrive

Disruptive technology that is allowing ecommerce to grow can also be used to make high-street retail more relevant, enjoyable and successful.

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Six reasons why collecting continuous employee feedback beats the old-fashioned annual survey

More and more companies are recognising that gathering continuous feedback is the best method for engaging staff, diagnosing problems, and developing timely solutions

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Better customer experience – the key to successful high-street retailers?

From the recent demise of big names such as Maplin and Poundworld, to others, like Debenhams and M&S, who are taking an axe to their store estates, there’s no doubt that bricks-and-mortar retail is facing challenging times. Often, the same reasons are cited for the difficulties faced by these retailers: excessive business rates or rents; […]

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