Surveyapp Insights

Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.

Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.

Opportunities & challenges of collecting passenger feedback data at airports.

Real-time customer research data can make airports even better for every stakeholder.

Email pulse surveys are becoming more popular as a way for companies to frequently capture and analyse valuable feedback from their employees. But how can you implement them effectively and what benefits do they offer your business?

The smiley not only has widespread recognition around the globe, but is genuinely effective in helping to build an emotional connection with the customer.

Disruptive technology that is allowing ecommerce to grow can also be used to make high-street retail more relevant, enjoyable and successful.

More and more companies are recognising that gathering continuous feedback is the best method for engaging staff, diagnosing problems, and developing timely solutions

From the recent demise of big names such as Maplin and Poundworld, to others, like Debenhams and M&S, who are taking an axe to their store estates, there’s no doubt that bricks-and-mortar retail is facing challenging times. Often, the same reasons are cited for the difficulties faced by these retailers: excessive business rates or rents; […]