Encourage your customers to provide feedback immediately after service has been experienced. Use our smiley survey app to ask pertinent questions about your service and allow managers to keep an eye on your service levels.
Surveyapp presents survey questions in an intuitive and visual manner, using universally familiar smiley emoticons. Our approachable console encourages respondents to leave feedback easily - Surveyapp typically attracts 40 times more responses than email and telephone surveys.
With Surveyapp, you are not restricted by the type of question you can ask your customers. Unlike custom built survey consoles, Surveyapp allows you to build your own main smiley survey question and also have follow up questions.
Choose from a range of smiley face survey questions, custom questions, capture free text or even use the official 0-10 point NPS question. You can also customise the color of the buttons to match your brand.
Surveyapp comes with a powerful reporting suite where feedback responses are instantly available and made useful. Use real-time wallboards to keep an eye on service levels and address any issues as and then they arrive - before they escalate. Set up instant email alerts which notify you of a drop in service levels.
Explore even deeper with our reports and schedule email reports to provide summary data to hit your inbox for first thing in the morning. Plus, your whole team is invited to access the reporting suite. Add as many team members as you’d like at no additional cost.