Get 40 times more responses than email and telephone surveys by using Surveyapp at the point of experience. Say goodbye to ugly and cluttered feedback consoles and screens! Surveyapp presents survey questions in an intuitive and visual manner, encouraging respondents to interact with it.
Use Surveyapp on an iPad or Android tablet and conduct surveys in-person or with any generic stand or customised kiosk. Surveyapp uses your existing WiFi connection or 3G network to send responses to our cloud based reporting system. Surveyapp can also collect feedback offline!
Unlike purpose built survey consoles which only provide a satisfaction rating, our app goes further to capture the reason behind the respondents rating - without affecting the response rate.
Surveyapp makes it easy to know exactly when and where your service need attention.
Our comprehensive reporting tools provide enterprise-wide data in real time to support and enhance decision-making. You can schedule easily digestible email reports and trigger email alerts when there is a change in performance.
Use our live wallboards to monitor feedback and performance across devices and locations in real time. Use this information to aid in service recovery and to motivate your staff.
Our surveys use industry standard metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score) and FFT (Friends and Family Test) to measure customer happiness and monitor the health of your service.
Surveyapp comes with a range of question types, from simple smiley survey questions, to custom response options to the NPS Question using a 0-10 Likert scale. Need to capture contact details and free text? Surveyapp can do that too!