Robust, real-time feedback for enterprise
Surveyapp Enterprise is our complete package for large organisations with many locations.
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You're In Happy Company 😉
We're helping thousands of companies get their customer experience and employee engagement right through our point of experience surveys.
Deploy Surveyapp at any scale
Combining all our popular Surveyapp features – including stands, tablets, and unlimited survey responses – with dedicated customer support, our enterprise package is powerful yet user-friendly from start to finish.
Capture feedback wherever your customers are
Organisations including airports, ferry terminals and major corporations are using Surveyapp Enterprise to collect feedback at the point of experience.
Position a survey terminal at all your most important touchpoints – customer service desk, toilets, security control – and keep track, in real time, of how your customers or employees feel.
Collect data your way
Many large companies love our touch-screen survey terminals, but Surveyapp gives you the flexibility to collect data through a choice of channels.
Track your customers’ ongoing feelings using an email survey, or ping over a survey link by text or WhatsApp.
Same great feedback experience
Wherever people receive your company’s surveys, the Surveyapp interface is designed to be encouraging and visual – engaging your customers, and maximising response rates.
Surveyapp’s familiar smiley emoticons and beautiful design features ensure that your customers always enjoy an attractive and hassle-free survey experience.
A complete solution for your survey needs
Featuring a stand, a tablet and our unique software, Surveyapp terminals include everything you need to start gathering valuable user feedback.
Not just a pretty face
Surveyapp lives up to the old adage that beauty isn’t skin deep. Our intuitive interface not only looks the part, but is reinforced by powerful insights and behind-the-scenes attention to detail.
- Easy to use: Surveyapp’s user-friendly surveys attract 40 times more responses than traditional paper, email or telephone questionnaires.
- Plug and play: Combining a stand, a tablet, and the dedicated Surveyapp software, our survey terminals can be up and running in minutes.
- Quick to learn: Designed for busy people, Surveyapp’s ease of use lets you focus on gathering usable insights, rather than figuring out how it all works.
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Robust and customisable
Everything about the Surveyapp Enterprise package is designed to provide a seamless, trouble-free experience for you and your customers.
- Robust: A market-leading app needs market-leading hardware. Our sturdy but elegant survey terminals can tolerate heavy use, combining an Apple tablet with a quality stand.
- Touch-screen: The Surveyapp software interface is built for a great feedback experience, no matter how many millions of fingers tap the screen.
- Intelligent: Featuring kiosk mode, detection of repeated presses, and automatic reset of abandoned surveys, our terminals minimise downtime and maximise valid responses.
- Customisable: Brands shape every part of the customer experience. That’s why you can totally customise the Surveyapp screen and tablets to match your corporate look and feel.
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Application across industries
Whichever industry your organisation operates in – from transport to HR, and restaurants to retail – happy customers are everything.
The trouble is, many traditional surveys only find out there’s been a problem when it’s too late to do anything about it.
The beauty of Surveyapp is that you can monitor your key metrics – such as waiting times, service levels or shift patterns – in real time, and then implement actions just as speedily.
Customers will be pleased that you’re asking what they think – and even more encouraged when they come back and see the positive changes you’ve made.
Powerful features for powerful organisations. Surveyapp’s powerful features keep you in control of your business. Whether you’re designing a survey or monitoring live feedback, we combine user-friendly tools and advanced reporting to create a great experience all the way through.
Choisissez votre langue
Surveyapp supports employee Net Promoter Score (eNPS) questions, to help you find out how far staff would recommend their place of work.
Surveyapp supports all languages, including Japanese and Arabic (and French). Maximise responses by asking and analysing questions in your customers’ own language.
Unlimited responses
With Surveyapp Enterprise, you can collect as many responses as you want, without having to worry about caps or top-ups. If you can provide the customers, Surveyapp can provide the insights.
Multiple question types
Whether you like smileys, Likert scales, CSAT, NPS, or a combination of everything, Surveyapp gives you the flexibility to ask the questions you want and deliver the intelligence you need.
Powerful dashboards
Surveyapp features dynamic online dashboards for monitoring all your experiences in real time. Consolidated scores provide a live snapshot of customer service performance at any given moment.
Detailed insights
In a customer-facing organisation, data is only valuable if it inspires business improvement. Surveyapp’s detailed insights give you the evidence you need to validate or justify any changes.
Realtime alerts
Mobile wallboards turn your live Surveyapp data into clear, relevant graphic information. Realtime customer feedback can be used to motivate your team on the ground, and aid service recovery.
Admin settings
Surveyapp gives you full control over who views and edits what data. Use the comprehensive user management tools to assign certain surveys to certain team members.
Case management
It’s easy to integrate Surveyapp with your company’s case management procedures. Get problems fixed quickly by assigning particular alerts to the staff responsible for that service area.
Deploy remotely
Create your survey wherever it suits you, deploy it online remotely, and manage the device from afar – with Surveyapp, there’s no need for physical access to the tablet on which your survey will appear.
Auto-schedule surveys
Design a new survey and schedule it to go live at a specific time, or tailor your surveys depending on the time of day – all using the Surveyapp settings interface from any remote location.
Dedicated customer support
Surveyapp Enterprise customers benefit from a dedicated account manager to handle customer service queries. And if you need help to ask the right survey questions, we can advise you on that, too.
Interested in the complete Surveyapp solution?
Ask about our popular Enterprise Plans, which include stands, tablets, unlimited survey responses, and access to a dedicated account manager.