Collect usable feedback via email

Send out timely email surveys to find out how your customers and employees feel.

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We're helping thousands of companies get their customer experience and employee engagement right.

Reply directly from the email

Customers and employees respond to Surveyapp email surveys right from their inbox and then continue the conversation in the browser. Fewer clicks mean higher response rates and less hassle.

Ask questions the way you want

For meaningful answers, you must ask the right questions. With our flexible formats and conditional question options, we go beyond what others offer.

Get NPS, CES and CSAT happiness ratings

Whether you’re tracking your Net Promoter Score (NPS), CES (Customer Effort Score) or just monitoring employee satisfaction ratings in your workplace, our email surveys are perfectly designed to accommodate these question types.

Surveys that look good everywhere

Whether your customers are using a mobile, tablet or computer, Surveyapp email surveys are designed to look gorgeous and function perfectly every time.

Track responses or survey anonymously

Collecting sensitive data, like staff feedback? Our anonymous survey option lets you target your contacts list without then knowing whose response is whose.

Analytics with attitude

Spot patterns in your data automatically with detailed statistical and text analysis using our analytics suite. See your data come to life visually and track your performance over time.

Real-time feedback

Get real-time feedback and alerts on the things that matter to you with our app push notifications, SMS and Email Alerts. Get the key insights you need at any time and collaborate with your team on urgent issues flagged up, with our Manager App and case management system.

Close the loop, with services you already use

Our integrations make it quick and easy to get the most out of Surveyapp – from automating sending to customers, to following up within your help desk, or sharing feedback across your team.

User-friendly customisation

Surveyapp’s easy-to-use interface makes customising your email survey a breeze. Add your logo, choose a different language, or write your own thank you message.

Import contact data your way

Our email survey app makes it easy to add your contacts. Paste a list, or import from CSV or Excel, and you’ll be surveying your new customers in no time.

Delivery included

Create your survey, add your contacts, and then leave it with us. Surveyapp takes care of sending out your surveys and gathering all the responses.

Send ongoing surveys automatically

Do you want to survey your customers on a recurring basis? Easy. Simply add your customer contacts, choose the interval between surveys, and we’ll handle the rest.

Survey when it suits

Surveyapp’s scheduling function lets you distribute your surveys at the optimal date and time. Hit your customers’ inbox when they’re most likely to open and respond.

REST API for effective automation

You can use Surveyapp's REST API, meaning that you can programme email surveys to go out straight after each customer interaction.

Throttling to prevent over-surveying

Nothing scares away even loyal customers more than too many emails. We use survey throttling to avoid over-touching and to maximise response rates.

Optimised for the best response

As you’d expect, we live and breathe survey software. So, you can trust us to use our expertise to optimise the deliverability and response rates of your surveys.

Send surveys from your own domain

Survey emails that come from your own domain reinforce your brand and build customers’ trust. To make that happen, we’ll configure custom DNS for you, no problem.

Reassurance of authenticated delivery

We use the email authentication protocols DKIM, SPF and DMARC to verify each survey we send out, and to ensure a reliable and secure delivery.

Take actions that make an impact

Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.

Get in touch

Take actions that make an impact

Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.

Get in touch

See what Surveyapp can do for your business

Get your CX program up and running in days, not months.