Collect usable feedback via email
Send out timely email surveys to find out how your customers and employees feel.
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We're helping thousands of companies get their customer experience and employee engagement right.
Reply directly from the email
Customers and employees respond to questions embedded directly in the email, right from their inbox and then continue the conversation in the browser. Fewer clicks and taps mean exceptionally high response rates for you and a better experience for your respondents.
Ask questions the way you want
For meaningful answers, you must ask the right questions. Getting started easily with our popular survey templates or create your own from scratch. With our flexible formats, huge range of question types and the ability to ask follow-up questions, it is so much easier to get honest feedback from your respondents.
Get NPS, CES and CSAT ratings
Tracking your Net Promoter Score (NPS), CES (Customer Effort Score) or monitoring employee satisfaction in your workplace? Our email surveys are perfectly designed to work with these metrics and measure CX and Employee Engagement.
Surveys that look good everywhere
Whether your customers and employees are using a mobile, tablet or computer, Surveyapp email surveys are designed to look gorgeous and function perfectly every time in every email client, email app and web browser.
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User-friendly customisation
Surveyapp makes customising your email survey a breeze. Add your logo, choose a different language, or write your own thank you message. Redirect respondents to a custom URL once the survey is completed to continue engaging with content on your website.
Send surveys to the right person at the right time
From e-commerce post-purchase surveys to employee feedback surveys, personalize them with data for a tailored experience that increases response rates. Use our API to target the right audience based on customer attributes and behaviours or after any interaction.
Pulse surveys for frequent real-time insights
Use Pulse Surveys to move towards real-time employee feedback. Short and strategic, pulse surveys let you connect with front-line employees to quickly measure and improve performance during critical periods. You can run multiple survey schedules, frequencies, and questions across your organisation.
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Send reminder emails
Gently nudge your respondents to complete their surveys if they haven’t done so, with our reminder emails feature. Customise the reminder emails with a different subject and content and even use incentives to encourage completion and achieve a higher response rate.
Track responses or survey anonymously
Collecting sensitive data, like staff feedback? Our anonymous survey option lets you target your contacts list without you then knowing whose response is whose. You can also get performance stats for your survey campaigns such as open rates and survey completion.
Analytics with attitude
With easy-to-read visualizations of real-time data, Surveyapp’s reporting platform is designed for customizable, role-based data views and powerful analysis. Spot patterns and trends in your data, compare scores, and read comments as they come in. See your data snap to life visually and track your performance over time.
Feedback where your teams can see it
Publish feedback while it’s fresh to the right screen for each role. Surveyapp publishes directly to our Manager app, TV wallboards and dashboards, Slack channels, Teams and platforms such as Salesforce.
Case management & alerts
Get real-time feedback and alerts on the things that matter to you with our app push notifications, SMS and Email Alerts. Get the key insights you need at any time and collaborate with your team on urgent issues flagged up, with our Manager App and case management system.
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Close the loop, with services you already use
Our integrations make it quick and easy to get the most out of Surveyapp. Ensure the right teams take action on time-sensitive feedback in the tools they use every day. Send critical feedback through Slack, escalate technical issues in ServiceNow, and trigger customer follow-up in Salesforce, and more.
Delivery included
Create your survey, add your contacts, and then leave it with us. Surveyapp takes care of sending out your surveys and gathering all the responses.
Import contact data your way
Our email survey platform makes it easy to add your contacts. Paste a list, or import from CSV or Excel, and you’ll be surveying your new customers in no time.
Survey when it suits
Surveyapp’s scheduling function lets you distribute your surveys at the optimal date and time. Hit your customers’ inbox when they’re most likely to open and respond.
REST API for effective automation
You can use Surveyapp's REST API, meaning that you can programme email surveys to go out straight after each customer interaction.
Throttling to prevent over-surveying
Nothing scares away even loyal customers more than too many emails. We use survey throttling to avoid over-touching and to maximise response rates.
Optimised for the best response
As you’d expect, we live and breathe survey software. So, you can trust us to use our expertise to optimise the deliverability and response rates of your surveys.
Send surveys from your own domain
Survey emails that come from your own domain reinforce your brand and build customers’ trust. To make that happen, we’ll configure custom DNS for you, no problem.
Reassurance of authenticated delivery
We use the email authentication protocols DKIM, SPF and DMARC to verify each survey we send out, and to ensure a reliable and secure delivery.
Customer Experience Management Software
Surveyapp’s powerful intelligence and analytics make it easy to keep track of customer experience. Listen continuously and act immediately, to drive the meaningful interventions that will generate business value and make the biggest difference to your bottom line.
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By using Surveyapp to gather continuous feedback, your organisation will have the insights it needs to implement change and drive innovation – growing engagement, improving productivity and innovation, and nurturing and retaining talent.
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Get your CX program up and running in days, not months.