It's all about the feedback experience

You won't find a better feedback experience than Surveyapp. A clear user interface, subtle animations and responsive design ensure that high response rates are always guaranteed.

Engaging, intuitive and approachable console offering a quick and focused feedback experience

Big on survey integrity! Detects repeated presses or responses which are too close together.

Full kiosk mode with access to the app secured by a secure 6 digit PIN.

Collects feedback online & offline. Automatically syncs responses when the network becomes available again

Amazingly simple to implement. Create and launch surveys remotely in seconds!

Automatically times out if the survey is left midway/ unanswered.

More than just feedback scores

Unlike purpose built survey consoles which only provide a satisfaction rating, our app goes further to capture the reason behind the respondents rating - without affecting the response rate.

Multilingual surveys

Ask questions in the language of your respondents. Design, distribute and analyze questions in any language, including Arabic and Japanese.

A range of question types

Surveyapp comes with a range of question types, from simple smiley survey questions, to custom response options to the NPS Question using a 0-10 Likert scale. Need to capture contact details and free text? Surveyapp can do that too!

Make decisions based on data, not instinct

Surveyapp's reporting suite makes it easy to know exactly when and where your service need attention.

Tailored Reports And Instant Alerts

Our comprehensive reporting tools provide enterprise-wide data in real time to support and enhance decision-making. You can schedule easily digestible email reports and trigger email and SMS* alerts when there is a change in performance.

*Available on customised Enterprise contracts.

Live Wallboards

Use our live wallboards to monitor feedback and performance across devices and locations in real time. Use this information to aid in service recovery and to motivate your staff.

NPS, CSAT And FFT

Our surveys use industry standard metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score) and FFT (Friends and Family Test) to measure customer happiness and monitor the health of your service.

Contact Us

Call us on +44 (0)33 0001 0042. Address: VOC Metrics Limited, 1 Trinity Gardens, Broad Chare, Quayside, Newcastle Upon Tyne NE1 2HF. Company Number: 09595489.