Surveyapp vs FeedbackNow
Everything they offer — and everything they don’t.
FeedbackNow offers a familiar 3-button feedback system. Surveyapp gives you that and so much more: multiple channels, smarter surveys, richer data, and actionable insights—whether you're collecting feedback in a terminal, on a tablet, or through email and WhatsApp.
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Why CX teams choose Surveyapp over FeedbackNow
Surveyapp includes the instant feedback experience FeedbackNow is known for—but expands it into a complete feedback ecosystem. Launch surveys through physical buttons, touchscreen kiosks, tablets, QR codes, websites, email, SMS, or WhatsApp. Wherever your customers are, Surveyapp meets them there.
Tablet App
Gather instant feedback with smiley face surveys using a tablet, even when offline. Enjoy the flexibility to collect data anywhere – whether you’re capturing customer feedback, gathering leads at an expo stand, conducting on-street market research or even carrying out an on-site audit.
Learn MoreSmiley Buttons
In bustling areas with high foot traffic, Smiley Buttons are ideal for swift feedback check-ins. With their recognizable smiley icons, they promote maximum engagement, leading to remarkably high response rates.
Learn MoreSurvey Kiosk
Uncover the truth behind customer and employee satisfaction with SurveyKiosk - an easily scalable and fully managed smiley feedback kiosk solution that captures real-time insights at every touchpoint. Dive deep into the reasons behind happiness or discontentment, empowering you to make data-driven improvements.
Learn MoreEmail Surveys
Efficiently gauge customer and employee sentiments by sending personalized email surveys in a timely manner. Track various experience metrics such as NPS, eNPS, CSAT, or Customer Effort Score to gain valuable insights.
Learn MoreWeb
Easily gather online feedback through various channels such as links, QR codes, email signatures, and social media. Seamlessly integrate Surveyapp into your website to capture feedback without interrupting the browsing or shopping experience.
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More than just three buttons—unlike anything FeedbackNow offers
Yes, we offer physical smiley buttons too—but we don’t stop there. With Surveyapp, you can fully customize your questions, adapt the survey flow, and match the design to your brand and audience. Support for multiple languages and culturally relevant icons ensures your surveys feel familiar and respectful—anywhere in the world. The result? More responses. Deeper insights. Better decisions.
Whatever FeedbackNow does—we go further
You don’t have to choose between simplicity and power. Surveyapp delivers both.
Multi-Channel Feedback Collection
Collect feedback on-site or online—from terminals to mobile. Use kiosks, QR codes, tablets, email, WhatsApp, or embed surveys in your website.
Fully Customizable Surveys
Build your own questions, choose your layout, and match your brand. Go beyond basic ratings and gather feedback that matters.
Smarter Survey Logic
Use skip logic, branching, and multilingual flows to tailor the experience. Engage people with relevant, thoughtful questions.
Real-Time Dashboards & Alerts
See insights the moment feedback is submitted. Spot issues, trends, and opportunities as they happen.
AI-Powered Feedback Analysis
Automatically tag and analyze comments by sentiment and theme. Go beyond the score and understand the story.
Integrate with Your Tools
Connect to Zendesk, Salesforce, MS Dynamics, and more. Bring feedback into the systems your team already uses.
Offline Mode with Auto Sync
Collect feedback even without connectivity. Ideal for airports, remote sites, and sensitive environments.
Enterprise-Level Management
Manage multi-location setups, user permissions, and access controls. Empower local teams with central oversight.
Choose What Works. Scale When Ready.
Start with simple button-based feedback—or go further with tablets, kiosks, and web surveys. Surveyapp adapts to your setup and your strategy.
Use your own devices or let us provide everything you need, from hardware to onboarding. Whether you want a light-touch rollout or a fully managed solution across multiple locations, you’ll get deeper insights, higher response rates, and a faster path to better customer experiences.
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Built for real-world environments
Whether you’re managing airports, hospitals, retailers, or transport networks, Surveyapp scales with your needs.Run simple feedback stations in high-traffic zones—or create complex, multi-touchpoint journeys across channels. One platform. Every experience.
Switching is easy
Already using FeedbackNow? We’ll help you move, with zero downtime.
- Replicate your current setup
- Train your team
- Go live in days
The Feedback Platform That Does More
Surveyapp is designed for teams who want more than surface-level insights. From quick interactions to detailed feedback journeys, we help you understand and act on what your customers are telling you.
Take actions that make an impact
Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.
Get in touchTake actions that make an impact
Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.
Get in touchSee what Surveyapp can do for your business
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