Surveyapp vs HappyOrNot
Surveyapp is designed for today’s customer experience teams, it helps you capture feedback across every touchpoint, understand it in real time, and turn it into action—without being locked into proprietary hardware or limited to a single survey format.
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Why choose Surveyapp over HappyOrNot?
Surveyapp captures feedback at every touchpoint — online, in-store, or anywhere in between. Launch surveys via kiosks, Smiley Buttons, tablets, your website, or send them by email, SMS, or WhatsApp. You can even collect feedback through QR codes on receipts and signage. More channels, more responses, better insights.
Tablet App
Gather instant feedback with smiley face surveys using a tablet, even when offline. Enjoy the flexibility to collect data anywhere – whether you’re capturing customer feedback, gathering leads at an expo stand, conducting on-street market research or even carrying out an on-site audit.
Learn MoreSmiley Buttons
In bustling areas with high foot traffic, Smiley Buttons are ideal for swift feedback check-ins. With their recognizable smiley icons, they promote maximum engagement, leading to remarkably high response rates.
Learn MoreSurvey Kiosk
Uncover the truth behind customer and employee satisfaction with SurveyKiosk - an easily scalable and fully managed smiley feedback kiosk solution that captures real-time insights at every touchpoint. Dive deep into the reasons behind happiness or discontentment, empowering you to make data-driven improvements.
Learn MoreEmail Surveys
Efficiently gauge customer and employee sentiments by sending personalized email surveys in a timely manner. Track various experience metrics such as NPS, eNPS, CSAT, or Customer Effort Score to gain valuable insights.
Learn MoreWeb
Easily gather online feedback through various channels such as links, QR codes, email signatures, and social media. Seamlessly integrate Surveyapp into your website to capture feedback without interrupting the browsing or shopping experience.
Learn More
A smarter, more engaging survey experience—unlike anything HappyOrNot offers
Most feedback tools fall flat because they all look the same—plain, generic, and easy to ignore. Surveyapp goes beyond the basics with fully customizable survey designs with multiple question types, flexible layouts, and the ability to localize everything—from language to icons—to match cultural nuances and context. The result? Surveys that feel personal, not robotic. And response rates that competitors struggle to keep up with.
Whatever HappyOrNot do — we do it better
From smiley buttons to real-time dashboards, Surveyapp gives you more flexibility, deeper insights, and complete control—without constraints.
Multi-Channel Feedback Collection
Collect insights from wherever your customers are—not just at a single terminal. Deploy surveys via touchscreen kiosks, QR codes, email, SMS, websites, mobile apps, or WhatsApp.
→ More reach, more responses, more representative data.
Fully Customizable Surveys
You're not locked into a one-size-fits-all smiley button.
Create custom-branded surveys with your own questions, logic, and themes.
→ Match your brand voice and collect the data you need.
Advanced Logic & Branching
Go beyond basic satisfaction ratings.
Use conditional logic, skip patterns, and multi-lingual flows to personalize surveys.
→ Ask smarter questions and gather deeper insights.
Real-Time Dashboards & Analytics
No waiting for batch reports or static dashboards.
Get live results as feedback is submitted, with drill-downs by location, time, and team.
→ Spot trends, identify issues, and act immediately.
Smart Alerts & Notifications
Don’t let negative feedback sit for days.
Trigger instant alerts to the right team when a low score or keyword appears.
→ Close the loop with your customers—fast.
AI-Powered Sentiment & Tagging
Understand the “why” behind the smiley.
Automatically tag comments by theme and tone with built-in AI sentiment analysis.
→ Identify common issues and root causes at scale.
CRM & Helpdesk Integrations
Feedback shouldn’t live in a silo.
Connect Surveyapp to Zendesk, Salesforce, HubSpot, MS Dynamics, and more.
→ Link responses to customer records and automate follow-ups.
Enterprise-Grade Access & Management
Control every detail, from survey visibility to permissions.
Manage multi-site feedback with granular access roles, location hierarchies, and user groups.
→ Empower local teams while maintaining central oversight.
Hardware Flexibility
Use our hardware—or yours.
Deploy surveys on tablets, phones, or even your own terminals with no lock-in.
→ Lower total cost of ownership and easier rollout.
Speak your customers’ language—visually and verbally
Design surveys in any language, from Arabic to French, and tailor visuals with custom icons that reflect local and cultural nuances.
→ Improve engagement with familiar language and imagery.
Offline Mode with Auto Sync
No Wi-Fi or cellular network? No problem.
Capture feedback offline and sync automatically when reconnected.
→ Zero data loss—even in remote locations.
Advanced Export & Reporting Tools
Own your data and do more with it.
Export raw data, integrate with BI tools like Power BI and Tableau.
→ Power your dashboards, reports, and executive reviews.
Flexible Plans. Stronger ROI.
Whether you need a quick self-serve setup or a fully managed solution with hardware and long-term support, Surveyapp gives you the freedom to choose what fits.
Use your own devices and get started online today—or let us handle everything from hardware to onboarding.
Either way, you'll get deeper insights, higher response rates, and a faster path to better customer experiences—at a price that makes sense.
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Built for Any Industry. Ready for Yours.
From global airports to national retailers and healthcare networks, Surveyapp scales with your business. Designed to fit into your existing workflows and infrastructure, it helps teams collect feedback where it matters—and act on it, fast.
Trusted across sectors
Surveyapp powers feedback for airports, retailers, healthcare providers, and hospitality brands—anywhere customer experience matters. From kiosks at check-in to post-service emails, our platform adapts to your workflows and gets results your teams can act on.
Easy to switch
We’ll replicate your current setup, reuse compatible hardware, train your team, and get you live in days. Minimal disruption. Maximum upgrade.
The feedback platform that does more
Surveyapp is the next step for teams who want smarter surveys, richer insights, and better customer outcomes.
Take actions that make an impact
Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.
Get in touchTake actions that make an impact
Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.
Get in touchSee what Surveyapp can do for your business
Get your CX program up and running in days, not months. → Book a demo → Talk to our team → Try it live