The smiley not only has widespread recognition around the globe, but is genuinely effective in helping to build an emotional connection with the customer.

The smiley not only has widespread recognition around the globe, but is genuinely effective in helping to build an emotional connection with the customer.
Disruptive technology that is allowing ecommerce to grow can also be used to make high-street retail more relevant, enjoyable and successful.
More and more companies are recognising that gathering continuous feedback is the best method for engaging staff, diagnosing problems, and developing timely solutions